Ask HN: Shared inbox for a five-person support team?
We have outgrown a Gmail alias. Five of us, about two hundred tickets a week, no budget for a helpdesk suite. What actually works?
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✓Asking for a tool✓Team size fits✓Budget stated
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At five people the thing that breaks is two of you answering the same email. Look for assignment and collision warnings before anything else. Disclosure: I build AcmeMail, which does both.
- ✓Says who you are
- ✓Useful without the plug
- ✓No pricing promises
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