FAQShort answers to the questions that come up most, including what to check when something is not working.Copy MarkdownOpenUsing FishOutCopy Anchor Link Does FishOut post replies for me?I have never used a social listening tool. Where do I start?What counts as a mention?My brand name is a common word.Can I see why a post was judged the way it was?Can I change the relevance threshold?How long do you keep my mentions? Team and billingCopy Anchor Link How many people can I add?Which limit will I hit first?My payment failed. Do I lose my plan?I cancelled. When does my plan stop?How do I delete my account?Do you offer white labelling? When something is not workingCopy Anchor Link No mentions are coming inToo much noise in the inboxA post I wanted ended up in FilteredAlerts stopped arrivingAn agent never firesMy webhook signature never matches Still stuck? Get in touch.Security and dataWhat FishOut collects, what it never collects, how long it keeps things, and how to get it all back or delete it.
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